+27 21 918 4488info@usb-ed.com

Privacy Policy

  1. Protecting client's personal information is important to USB-Executive Development (Pty) Ltd ("the Organisation").  To do so, it follows general principles in accordance with applicable privacy laws (“Applicable Laws”).
  2. In terms of section 18 of the POPI Act we need to make our Data Subjects aware of certain information and rights in terms of the POPI Act. The POPI Act does not describe how we are to notify you, but the international standard is to do it with a Privacy Policy.
  3. This Privacy Policy informs you as to what happens to any Personal Information that you share with us, or any that we may collect from or about you. It also sets out the basis on which any personal information we collect from you, or that you provide to us, will be collected, used, stored and disclosed by us when you visit and use www.usb-ed.com, partner and shareholder websites, 3rd party Service Providers, USB-ED’s remote learning and video conferencing environments, faculty management system, human capital and financial management platforms, Learner Management Systems, and similar platforms (collectively, the “Websites”).
  4. This privacy notice applies to Personal Information processed by or on behalf of the Organisation where we act as Responsible Party.
  5. It is important that you read this Privacy Policy so that you are fully aware of how and why we are using your Personal Information.
  6. This Privacy Policy supplements other notices and privacy policies and is not intended to override such notices and policies.

Collection of Personal Information.

What Personal Information do we collect?

  1. Personal information is data that can be used to identify you. This information includes but is not limited to names, ages, identity numbers, registration numbers, addresses and other contact details, income and payments records, financial information and banking details. It does not include data where the identity has been removed (anonymous data).
  2. We may collect, use, store and transfer different kinds of Personal Information about you which we have grouped together.
    1. Identity Data includes first name, last name, alias, username or similar identifier, title, date of birth, identity number, passport number, photographic material, gender, ethnicity, languages, geographical information.
    2. Contact Data includes billing address, delivery address, email address and telephone numbers.
    3. Financial Data includes banking details, credit bureau information, arrears information, tax information, company registration information.
    4. Educational and professional background such as academic/professional qualifications, education, CV/resumé, work experience, accreditations and accolades, memberships and affiliations, including professional bodies, nationality, immigration status, demographic data and similar data.
    5. Transaction Data includes details about payments to and from you and other details of services and transactions with us, records of correspondence or enquiries from you or anyone acting on your behalf, details of contracts, sales or leases you have concluded with us.
    6. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
    7. Specific identifiers, known as Special Personal Information, which are required in order to protect legitimate interests, comply with legal obligations or public legal duties, such as your race and disability related information (B-BBEE related).
    8. Biometric information, such as images, fingerprints and voiceprints.
    9. Other information you choose to share with us.

We collect your personal information in the following ways:

  1. Directly from you when you complete an application form or conclude an agreement with us and/or provide a quote to us, whether electronically or on hard copy.
  2. Indirectly from you when you interact with us electronically. When you are browsing the Websites (including our mobile applications, if applicable) and interact with emails that we send to you, we may collect information from you, such as your internet address internet protocol address (“IP address”), browser type, operating system, device identifier, device model, software version, or mobile and server logs or ISP carrier information. (All internet banking sessions are encrypted, and personal information is stored according to internationally accepted banking information security practices.) We use Cookies and other technologies to collect information about your visit to the Websites, please see USB-ED’s Cookie Policy for details on how we use cookies. We also collection personal information when we record during events, including video, audio or photography.
  3. Directly from other sources, such as public databases, and third parties, as well as other financial institutions or
  4. Indirectly through your interactions with third parties. Where permitted by law, we collect or receive information about you from companies to whom you indicate that you would like to learn more about the Programme, companies that are our partners, or other entities within the Stellenbosch University umbrella or our partner companies (collectively “Other Sources”) in order to update or supplement the information that you provide or that we collect automatically. We may use this information to help us maintain the accuracy of the information we collect, to target our communications so that we can inform you of products, services or other offers that may be of interest to you, and for internal business analysis or other business purposes. We may combine the information we receive from and about you, via the Websites and from Other Sources to help us tailor our communications to you and to improve the Websites.

Should you wish not to be included in such recordings during a programme or an event, kindly inform the host or your Programme Manager, where reasonably possible, we shall provide mechanisms to exclude you.

Our Contact Particulars.

Organisation Name: USB-Executive Development (Pty) Ltd
E-Mail us: info@usb-ed.com
Call us: +27 (0)21 918 4488
Visit us: Carl Cronjé Drive, Bellville 7530

Purpose for which the information is being collected.

  1. We will only use Personal Information within the framework of the law. Most commonly, we will use your personal information in the following circumstances:
    1. The processing is necessary to perform a contract with you or take steps to enter into a contract at your request, including:
      1. providing our services to individuals and companies
      2. verifying your identity
      3. taking payments
      4. communicating with you.
    2. The processing is necessary for us to comply with a relevant legal obligation. This includes:
      1. in response to requests by government or law enforcement authorities conducting an investigation;
      2. using personal information in connection with legal claims, compliance, regulatory and investigative purposes as necessary, including disclosure of such information in connection with legal process or litigation.
    3. The processing is necessary for our legitimate interests (or those of a third party) ensuring that we conduct our business in line with our objectives, improving and developing our products and services, and keeping our records accurate and up to date and your interests and fundamental rights do not override those interests, including:
      1. using your information to provide products and services you have requested and responding to any comments or complaints you may send us;
      2. assessing and dealing with complaints and requests;
      3. personalizing your experience on the Websites and in any Programme in which you choose to enroll and to help us to better respond to your individual needs;
      4. targeting advertising to groups of individuals with similar interests or characteristics through services offered by third party Service Providers;
      5. developing new products or services or conducting analyses to enhance current products and services;
      6. reviewing the usage and operations of the Websites and analysing and improving the Websites;
      7. conducting market research and alumni/client-related customer experience surveys;
      8. providing you with information about USB-ED’s products or services from time to time via email, telephone or other means (for example, events);
      9. protecting the security and functionality of the Websites, including using personal information you provide to investigate any complaints received from you or from others about our Websites or our products and services.
    4. You have consented to the processing. This includes:
      1. where consent is required by Applicable Law, sending you direct marketing in relation to our relevant products and services, or other products and services provided by USB-ED, its partner companies and affiliate entities within the Stellenbosch University umbrella;
      2. on other occasions where we ask you for consent, using the data for the purpose which we explain at that time.
    5. We may also use your personal information in the following situations:
      1. Where we need to protect your interests (or someone else’s interests). This includes:
        1. if you provide a credit or debit card as payment, using third parties to check the validity of the sort code or routing number, account number and card number you submit in order to prevent fraud;
        2. monitoring customer accounts to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with Applicable law
          Where it is needed in the public interest or for official purposes.
        3. For reasons not described in this Privacy Policy where the reason is compatible with the purpose for which we originally collected your information and where such use is lawful.
  2. We only collect Personal Information for the specific, explicitly defined and lawful purpose of conducting our business.
  3. Note that we may process Personal Information for more than one lawful ground depending on the specific purpose for which we are using the data. Please contact us if you need details about the specific legal ground, we are relying on to process your Personal Information where more than one ground has been set out.
  4. We are taking reasonable technical and operational measures to prevent unauthorised access to and disclosure of your personal information, as well as to maintain its accuracy, and to safeguard appropriate use thereof. However, we do not guarantee that your information shall be 100% secure. It is important that you take all necessary and appropriate steps to protect your personal information yourself (for example, by ensuring that all passwords and access codes are kept secure). USB-ED will not be held responsible for any unauthorised access to or acquisition of your information.
  5. Direct Marketing
    1. We may use your personal information to periodically send you direct marketing communications about products or our related services that we think may be of interest to you. This will be in the form of email, SMS or targeted online advertisements. We limit direct marketing to a reasonable and proportionate level, based on the information we have about you.
    2. Where opt-in consent is required, we will ask for your consent.
    3. You have a right to stop receiving direct marketing at any time - you can do this by following the opt-out or unsubscribe links located in the electronic communications (such as emails) you receive from us, on our website via our “Manage your subscriptions” form, by contacting us, or by emailing us.

Use of de-identified, aggregate or anonymized information

We use de-identified aggregate information to help us analyse the use of the Websites. Where permitted by law, this Privacy Policy does not limit our use or disclosure of de-identified, aggregate information, and we reserve the right to use and disclose such information to our partners, advertisers, and other third parties at our discretion.

Is the supply of the information voluntary or mandatory?

Supplying of certain types of information is mandatory in terms of legislation and regulations. For example, in terms of the Consumer Protection Act, a supplier of goods or services must provide a written record of each transaction to the consumer to whom any goods or services are supplied.

Any particular law authorising or requiring the collection of the information.

  1. If your Personal Information is collected in terms of a particular law authorising or requiring the collection of the information, we will take steps to ensure that you are aware of that. Legislation applicable include:
  2. The following are examples of laws that require us to collect and keep personal information:
    1. The Electronic Communications and Transactions Act (ECT)
    2. The Financial Intelligence Centre Act (FICA)
    3. The Financial Advisory and Intermediary Services Act (FAIS)
    4. The National Credit Act (NCA)
    5. The Consumer Protection Act (CPA)
    6. Long-term Insurance Act (LTIA)
    7. Financial Sector Regulation Act (FSRA)

Failure to provide the requested information.

This personal information is required to enter into a contract with you (such as in anticipation of a services level agreement) or to perform a contract with you (such as to provide services at your request), and failure to provide any information may result in our inability to provide you the requested services or products.

Failure to provide certain information may make it difficult or impossible for you to access some services through the Websites (for example, to register for and complete Programmes).

You should ensure that personal information submitted to us is accurate and up-to-date.

Transfer the information to a third party and cross-border transfers.

If your Personal Information is transferred outside the Republic of South Africa to third party service providers, we will take steps to ensure that your Personal Information receives the same level of protection as if it remained within the Republic.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable measures designed to protect personal information, we cannot guarantee its absolute security.

Recipient or category of recipients of the information

Your Personal Information will be treated as prescribed by the 8 Conditions for the Lawful Processing of Personal Information in the POPI Act. We may share your Personal Information with:

  1. Learning Partners - We may share your information with the relevant learning partner or in-country organisation with whom we collaborate in regard to Programmes (“Learning Partner”) in order to process your information, track your participation in the Programme, and/or fulfill our contracted responsibilities to the Learning Partner. Once we share your personal information with the Learning Partner, USB-ED does not maintain control over the Learning Partner’s use of your personal information. We may also share de-identified, aggregate information with the Learning Partner for their own research and analytics purposes. The Learning Partner’s use of your information is subject to its own privacy policy.
  2. Stellenbosch University - Where you have expressed interest and given your consent, we share your information with our major shareholder, Stellenbosch University, to provide you with information about other educational / development programmes and/or opportunities.
  3. Third Party Service Providers - We share your information with third parties that provide business, professional, or technical support functions for us. In particular, we use third-party providers for website hosting, maintenance, marketing services, courier services, certification services, business operations, payment services, and identity verification services (“Service Providers”). These Service Providers are only given access to your information to the extent necessary to process your information and/or provide services to USB-ED, and they are prohibited from using or sharing your information for any other purposes. Where permitted by law, USB-ED discloses limited information about you to Service Providers to serve relevant advertising on third party platforms to you or to other audiences.
    Third Parties and International transfers - We may transfer your information to another of USB-ED’s entities, a learning partner or third party who carries on business in another country, including one which may not have data privacy laws similar to those of the Republic. If this happens, we will ensure that anyone to whom we pass your information agrees to treat your information with the same level of protection as if we were dealing with it. If you do not wish us to disclose this information to third parties, please reach out to us. We may, however, not be able to provide products or services to you if you do not agree with such disclosure.
  4. Your employer / our client - We share your information with your employer, in the event that the employer is paying for your Programme (“Your Employer / Our Client”). Information disclosed in this case shall include Programme performance information, unless otherwise expressly agreed in writing with USB-ED.
  5. Legal matters; safety - We access or share your information to satisfy any Applicable Law, regulation, legal process, or governmental request; in connection with an investigation on matters related to public safety; as permitted by law; or otherwise as required by law. We may disclose your information to protect the security of the Programme, the Websites, servers, network systems, and databases. We may disclose the information we collect from you in order to comply with the law, a legal proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
  6. Fraud; security - We access and disclose your information to detect, prevent, or otherwise address fraud, security or other technical issues.
  7. To Protect Us and Others - We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of this Privacy Policy, or as evidence in litigation in which we are involved.
  8. Consent; other - We share information with third parties when we have your consent, or otherwise as described to you at the point of information gathering.
  9. Sale or transfer of business or assets - USB-ED may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or re-organisation proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use your information in a manner that is consistent with this Privacy Policy.
  10. Government - Government bodies, regulators and any other third party necessary to meet our legal and regulatory obligations.
  11. Professional Advisors - our own professional advisors and auditors for the purpose of seeking professional advice or to meet our audit responsibilities.

Publicly Available Content

Any information you may disclose through the Websites, such as on message boards, in chat rooms, or on other public areas, such as on webinars / virtual learning sessions that you may attend about the Programmes, may be viewed by others, such as your fellow participants and facilitators. Please exercise caution when disclosing personal information in these public areas. If you do not want USB-ED to store metadata associated with your content, please remove the metadata before uploading your content.

Third-Party Content

The Websites may also offer you the ability to interact with content provided by third parties not affiliated with USB-ED (“Third-Party Content”). Third-Party Content linked to or embedded on the Websites is governed by the privacy policies of those third parties. Your use of Third-Party Content is subject to each site’s privacy policy, which may be different from ours. We have no control over the information that is collected, stored, or used by Third-Party Content.

Retention of Personal Information

We may retain your personal information indefinitely, unless you object, in which case we will only retain it if we are permitted or required to do so in terms of Applicable Laws. However, as a general rule, we will retain your information in accordance with retention periods set out in Applicable Laws, unless we need to retain it for longer for a lawful purpose. (For example, for the purposes of complaints handling, legal processes and proceedings.)

Your Rights as a Data Subject.

As a Data Subject in terms of the POPI Act, you do have the following rights:

1. Right to be Notified:

The right to be notified that -

  1. Personal Information about you is being collected – our Section 18 Privacy Policy; and
  2. your Personal Information has been accessed or acquired by an unauthorised person;

2. Right of Access:

The right, under the Promotion of Access to Information Act, 2000 ("PAIA"), to establish whether we hold Personal Information of you and to request access to your Personal Information – use our form 03.8_PAIA Form C_ Request for Access to Record of Private Body. Please also refer to USB-ED's PAIA Manual

3. Right to Correction, Destruction or Deletion:

The right, under the Promotion of Access to Information Act, 2000 ("PAIA"), to request, where necessary, the correction, destruction or deletion of your Personal Information – use our form 03.7_Request Correction Deletion Personal Information; If you are enrolled in a Programme, you may access and/or update your personal information via your user profile on our Learner Management System or your subscription preferences on www.usb-ed.com. Please also refer to USB-ED's PAIA Manual.

4. Right to Objection:

The right to object –

  1. on reasonable grounds relating to your particular situation to the processing of your Personal Information;
  2. to the processing of your Personal Information -
    1. at any time for purposes of direct marketing; or
    2. for purposes of direct marketing by means of unsolicited electronic communications – use our form 03.6_Objection to the Processing of Personal Information.

5. Right with regards to Automated Processing:

The right not to be subject, under certain circumstances, to a decision which is based solely on the basis of the automated processing of your Personal Information intended to provide a profile of you.

6. Right to Complain:

The right to –

  1. submit a complaint to the Regulator regarding the alleged interference with the protection of the Personal Information of any Data Subject or to submit a complaint to the Regulator in respect of a determination of an adjudicator as; and
  2. to institute civil proceedings regarding the alleged interference with the protection of your Personal Information.

Complaint’s Process:

If you believe that this office has not replied to your access request or has not handled your Personal Information in a reasonable manner, please address your concerns first with our Information Officer. You may also choose to make a complaint to the Information Regulator.

Our Information Officer:

Information Officer: Dr Chris van der Hoven
Deputy Information Officer: Auriel Bayard
E-Mail Address: paia@usb-ed.com
Contact Number: +27 21 918 4351

Information Regulator

You can contact the Information Regulator if you have any complaints about this privacy notice or information, we hold about you.

Address Physical: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Address Postal: P.O Box 31533, Braamfontein, Johannesburg, 2017
Tel No: +27 (0) 10 023 5200
Email: complaints.IR@justice.gov.za
Web Address: https://www.justice.gov.za/inforeg/contact.html

Changes To This Privacy Policy

As our organisation changes over time, this Privacy Policy is expected to change as well. We reserve the right to amend the Privacy Policy at any time, for any reason, and without notice to you other than the posting of the updated Privacy Policy on Website and in this regard encourage you to visit our Website frequently in order to keep abreast with any changes.


  1. By providing us with the Personal Information which we require from you as listed under this Privacy Policy:
    1. You acknowledge that you understand why your Personal Information needs to be processed;
    2. You accept the terms which will apply to such processing, further processing, including the terms applicable to the transfer of such Personal Information cross border;
    3. Where consent is required for any processing as reflected in this Policy, you agree that we may process this particular Personal Information;
    4. You confirm that you have shared this Privacy Policy with employees, contractors and subcontractors and have received from them the required consent to provide us with their respective Personal Information for processing as provided for and described under this Privacy Policy, and where consent is required for any processing as reflected in this Privacy Policy, such persons have agreed that we may process this particular personal information.
  2. By accessing, using and/or downloading any Content from the Websites in any way, you signify that you have read and agree to comply and be bound by the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not continue to use the Websites.
  3. Furthermore, should any of the Personal Information concern or pertain to a legal entity whom you represent, you confirm that you have the necessary authority to act on behalf of such legal entity and that you have the right to provide the Personal Information and / or the required permissions in respect of the processing of that Organisation or entities’ Personal Information.

Last Updated: 29 June 2021

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